Micom Technologies has been selected as a supplier under the NHS Shared Business Services (NHS SBS) Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Reference SBS10521), with coverage across several service categories:
- Lot 1 – Online and digital communications
• Lot 2 – Messaging solutions
• Lot 3 – Voice communication systems
• Lot 4 – Hybrid mail delivery services
• Lot 7 – Combined communication platforms
Through this appointment, NHS organisations and approved public sector entities can access Micom’s communication services through a compliant procurement framework.
The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement has been developed to support healthcare providers and public organisations in strengthening communication with patients, citizens and service users.
The agreement allows organisations to obtain communication solutions through pre-procured Lots, offering access to services such as SMS messaging, email delivery, hybrid mail solutions and digital engagement platforms.
Using the framework, eligible organisations may either conduct a further competition between suppliers or award contracts directly where permitted by procurement rules. This process helps reduce procurement complexity and shortens the time required to implement new communication solutions.
Kelly Harris, Senior Category Manager, Digital & IT at NHS Shared Business Services, said:
“The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement represents a step forward in supporting NHS Trusts and the wider public sector to improve communication with patients and citizens.
It enables organisations to deliver timely, personalised, and accessible communications that empower citizens and improve operational efficiency and support reducing did not attend (DNA) rates.”
Andy Barber, CEO of Micom Technologies, commented:
“Being named as a supplier on this NHS SBS framework agreement reflects our commitment to delivering secure and scalable communication services to public sector organisations.
Through this agreement, NHS and public sector teams can access our multi-channel platform to support appointment reminders, service notifications and critical communications, all within an established procurement route.”
Micom’s platform allows organisations to manage regulated communications and marketing messages across SMS, email and physical mail channels within a single system. The technology includes automation features, delivery tracking and fallback messaging to ensure communications reach their intended recipients.
The framework agreement is open to NHS organisations and authorised public sector bodies throughout the UK.
For further information about the framework agreement, visit: https://www.sbs.nhs.uk/services/framework-agreements/patient-citizen-communication-engagement-and-hybrid-mail-solutions/
To learn more about Micom Technologies, visit: https://www.micom.com
