The bank has offered some guidance about changing your online account settings
Lloyds Bank has released an update over important messages being sent to customers. The banking group addressed the matter after an enquiry from a customer about emails they had received.
The customer reached out to the savings provider via social media to express their dissatisfaction with their situation. They said they had configured their account to receive paper correspondence and statements.
However, they alleged the bank “persist in advising me by email that a direct debit has been made to clear my credit card balance”. They issued some forthright instructions to the bank about their preferred method of contact going forward.
The individual said: “You may use my email when I have an email address for you. Meanwhile stop it.” Lloyds replied to clarify its standard rules.
A representative informed the customer: “Some key alerts (like direct debit confirmations) may still be sent by email. This won’t change how you get your statements.”
Changing your settings
They also advised the person they could modify how they receive these alerts. The group said: “You can switch these alerts on or off in the Mobile Banking app.”
Lloyds additionally provided a link to guidance on the group’s website about managing the notifications you receive in the app. The information explains that you can receive these app notifications, referred to as push notifications, on either your mobile phone or tablet device.
The guidance provides these three examples of when Lloyds may send you an alert:
- When a regular payment from your account exceeds the usual amount
- When your credit score changes
- To alert you to new cashback opportunities.
Bonus cash offers
Regarding cashback opportunities, the bank is presently offering up to £1,800 in cashback if you transfer your savings to them. Complete information is available on the Lloyds website.
The customer said they had disabled these alerts in the app. They explained: “Every setting is off so I ask again why do you waste my time with pointless emails?”
Lloyds apologised to the customer for the situation and that they were apparently still receiving the emails. The group responded: “Some system emails can still be sent, but this isn’t the experience you’d expect.”
The bank is also presently offering bonus money if you switch to them. You can receive a £200 payment if you transfer to a new Club Lloyds, Club Lloyds Silver or Club Lloyds Platinum current account.
