Ofgem has issued an alert to gas and electricity customers who are worried about debt from high energy costs
Energy bills have soared over recent years, along with many other essential household costs. The rise has often left people concerned over finding the money to get by or even with mounting debts.
According to EDF Energy, the average monthly energy bill in the UK is £137 for a medium-sized household (2-3 people). This includes both gas and electricity. Costs vary depending on location, household size, and energy usage.
This rises to £192 for a high usage household, typically four to five people. Smaller households of one or two people pay on average £99.
But the bills have left millions struggling to pay. Energy UK says there are around two million households experiencing some form of energy debt, reaching a total of £5.5 billion.
Ofgem has now issued an alert to tell people what they can do if they find themselves struggling to pay their bills. And it advises people they have “rights”.
In a post on X, formerly Twitter, it said: “If you’re in debt your supplier has to support you to get on top of your payments.” In an accompanying video it said: “Are you struggling to pay for your energy? Energy debts – know your rights.”
It continued: “Your supplier must treat you fairly. They must consider your circumstances such as ill health, pregnancy, low income, or other situations which mean you need support.”
Ofgem said there were strict rules to be followed including on how people were billed. It advised: “Suppliers must use meter readings you provide to send clear and correct bills in a way you understand.
“You can ask for bills in Braille, audio or another format that helps you understand. If you didn’t get a bill, your energy supplier can’t charge you for energy used over a year ago, unless you’ve made billing hard.”
It also had advice on how to repay debts that have mounted up. It said: “If you’re in debt, you may be able to agree a plan with your supplier to pay it back slowly, in a way you can afford.
“Your supplier must offer support that fits your needs, such as a better energy tariff, or directing you to independent free debt advice from organisations such as Citizens Advice.”
The video went on to explain what to do if you are behind on repaying debt. It said: “If you’re behind on repayments talk to your supplier. You might be able to take a break.
“You can change how you pay. Talk to your supplier to see if a prepayment meter works best for your situation.
“If you’re eligible, your supplier will help you find the right support like hardship funds and schemes. Your supplier must try to help you,get in touch with them early. Their details are on your bill or online account.”
In a separate post Ofgem advised energy users there are a number of different schemes available including benefits and grants from the government and suppliers. These include the Warm Home Discount Scheme, energy-saving improvement schemes and home energy support payments which are available to some people on benefits or a low income.
For full details of what is available visit here.
