You may also be able to get a £175 bonus from Nationwide
Nationwide Building Society has released a statement regarding changes to its online services for customers. The savings giant has millions of members and more than 600 branches.
The organisation recently pledged to keep open all its high street branches until at least 2030. However, many members choose to do their banking online, either via internet banking or through the Nationwide app. Over six million customers use the app to check their accounts and manage their banking.
A customer reached out to Nationwide on social media after being unable to access a service online. The exasperated member wrote: “I’ve just switched to Nationwide. How do I turn on transaction notifications? I’ve tried everything.”
Nationwide responded: “This is a feature that our team are actively working on at the moment, and once it’s available, we’ll let you know via the app.” The organisation was asked to comment on when this service would become available.
A spokesperson said: “This is a feature that we’re currently working on and, once it’s live, we will be letting customers know via the app.” Nationwide also sends out important updates called ‘alerts’ to current account holders.
These can be received as notifications within the app, with brief messages delivered to your phone, even when the app isn’t open. Nationwide may also send alerts via text message if the organisation has your mobile number and you don’t have the app installed or notifications set up.
There are also certain notifications that Nationwide will only ever send to you as a text. If you’re suspected to be a victim of fraud, a text message will automatically be sent to you.
You’ll also receive an automatic message if your account lacks sufficient funds to make a payment, or if you’re about to dip into or have already entered your arranged overdraft. A message will also be sent if you’ve gone into an unarranged overdraft and need to top up your account.
£175 payments for Nationwide members
Nationwide customers may also want to see if they’re eligible for a £175 bonus from the building society. This one-off payment is available when switching from a non-Nationwide bank account to a new or existing FlexDirect, FlexAccount or FlexPlus.
To qualify, you must carry out a full switch through the Current Account Switch Service, completing this within 28 days. You also need to deposit at least £1,000 and make one debit card payment from the switched-to account.
These two steps must be completed within 31 days of either opening the account or requesting the switch into an existing account. The £175 payment will be deposited into the account you’ve switched to, within 10 days of you fulfilling all the requirements. The payment will be listed on your statement as ‘Switching Offer’.
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