Violet Barron-Clarke, 14, from Anglesey suffered a severe allergic reaction causing her face to swell up after using Primark PS micellar cleansing water, her family claim
The family of a teenage girl from Anglesey allege she experienced a severe allergic reaction after using a face cleanser from Primark.
Aiyeesha Barron-Clarke took her 14 year old daughter Violet to the Trafford Centre in Manchester for a shopping trip last weekend. The pair were enjoying some Christmas shopping as a birthday treat, and among their purchases was Primark’s PS micellar cleansing water.
Aiyeesha revealed that her daughter used the product on Sunday evening, marking the first time she had tried this specific item. However, by Monday morning, Violet’s face had swollen so much that she could barely open her eyes, according to Aiyeesha.
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The Holyhead-based family described her as “unrecognisable” and promptly dialled 999. An ambulance crew responded and administered medication to alleviate the swelling. Violet has since been taking strong antihistamines , reports NorthWales Live.
The family have reached out to Primark, who have assured them they are “fully investigating” the incident and stated all their products “meet strict safety standards”.
Mum Aiyeesha said: “I just want to prevent this happening to anyone else as the whole ordeal has been such a scary experience. From something that claims to be gentle and suitable for all skin types, my daughter has never had a reaction like this prior. My daughter also wants to prevent it happening again to other people.”
She continued: “She was very excited to buy some new products and was petrified with what has happened, resulting in us dialling 999 and having an ambulance crew arrive to our house. I woke my daughter up this morning to her face swollen and unrecognisable she couldn’t open her eyes or see properly.”
The family revealed she remained with a puffy face and impaired sight well into Monday afternoon and Tuesday. Aiyeesha went on: “She is on very strong antihistamines from the doctor to try and reduce the swelling.”
A Primark representative commented: “We take the safety and quality of our products very seriously and work closely with our suppliers and quality team to ensure they meet strict safety standards. As well as this, all of our cosmetic products are assessed by qualified safety experts before going on sale. We’re sorry to hear about the experience of this customer and are in touch with them to fully investigate this.”
