Lloyds has warned customers that their new card details will not update automatically for some payments
Millions of Lloyds Bank credit card customers could see their payments stopped if they don’t take action.
The high street bank is switching most of its credit cards from Mastercard over to Visa by the end of this year.
Lloyds first announced this back in 2024 and it expects 10 million cards will be moved over. If you are impacted, you will be sent a new credit card in the post and your previous one will expire.
Lloyds has warned customers that their new card details will not update automatically for things like car insurance, holiday payments or subscriptions.
This means it is down to customers to proactively change the details for these bills. You will also need to update any card details that you have stored on any apps or websites.
The Sun reports that Lloyds has been sending the following email to customers: “Any payments linked to your Mastercard… will need to be updated with your new Visa card details or your payments may not go through.”
Customers will have six weeks from when their new Visa card arrives to update their details. If your credit card repayments are taken by direct debit from your current account, these will be automatically switched over.
Your credit limit, payment dates and PIN numbers will also remain the same. Lloyds Bank said the majority of its customers have already made the switch from Mastercard to Visa.
It comes after it was revealed that Halifax is set to disappear from UK high streets after 173 years, with the brand name being replaced by Lloyds.
Halifax branches and customer accounts will eventually be renamed to Lloyds, and the Halifax brand will stop opening new accounts. Account numbers and sort codes will stay the same, although Halifax customers have been told they will need to use the Lloyds app in the coming months for online banking.
Customers will be contacted directly through trusted channels, including the Halifax app, online banking, email and by letter.
Halifax and Bank of Scotland have been part of Lloyds Banking Group since 2009. Since early 2025, customers of all brands have been able to manage their accounts at all Halifax and Lloyds branches, regardless of the brand on their account.
Owner Lloyds Banking Group said Halifax branches will be rebranded to Lloyds over the course of 2027. The group insisted the rebranding would not lead to job losses.
