The bank explained some important timeframes for customers to be aware of
Lloyds Bank has issued an update about new account information being dispatched to certain customers. The group issued an update explaining some important timeframes for customers to note.
A customer reached out to Lloyds after recently opening a Classic account. They claimed they had not yet received their essential account details. They first contacted the bank via social media on May 26, stating they had opened the current account on May 17. Posting on social media, they asked Lloyds: “I’ve not yet received the activation, PIN or card. I know it’s been a bank holiday but surely at least one of them ought to have gotten here by now?” Lloyds replied to offer some guidance to the account holder.
The bank initially enquired whether they had received any confirmation email since signing up. The bank said: “Please check your spam or junk folder too, as important updates can sometimes land there.”
Account details arriving in the post
The customer confirmed they had received an initial confirmation email with some details, followed by another email on May 26 “about setting the app up”. Lloyds then advised the customer of some key timescales to consider.
The bank explained: “Your activation code will arrive within 7 to 10 working days at your registered address by post. If you’re unsure, call 0345 300 0000. Lines are open 24/7.”
However, the customer replied stating they would be unable to call up as they have anxiety and other health conditions. They said: “I think people who work with the public ought to ask if they can call before giving them phone numbers.”
Lloyds responded with some further guidance: “Your card, PIN and activation code can take 7–10 working days to arrive. Please wait until 10 working days from 17/05/2026.
“If nothing arrives, ask someone you trust to call with you present.” The bank also told the customer they could send them a private message about the problem.
The customer replied saying that they would wait out the full 10 working days, and if their details had still not arrived, they would contact Lloyds directly. Lloyds replied: “No problem at all, please allow the full 10 working days.
“If it still hasn’t arrived after that, feel free to send us a direct message, and we’ll help further.”
