When trying to load the HSBC app, some frustrated users are being greeted with a message that reads: ‘Sorry, some of your information isn’t available right now. Try pulling down to refresh the page.’
HSBC and First Direct mobile banking apps appear to be down with thousands of customers unable to access their accounts.
When trying to load the HSBC app, some frustrated users are being greeted with a message that reads: “Sorry, some of your information isn’t available right now. Try pulling down to refresh the page.”
Outage tracker DownDetector shows over 4,700 complaints were logged at around 11.30am for HSBC. Its sister bank First Direct, which has less customers, has received fewer complaints.
Customers have been complaining on social media, with one person posting: “App is not working at all, accounts are not showing. Very concerned right now.”
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Another said: “What’s going on with my mobile banking right now I was expecting money in I’m going on holiday and the app is having issues.”
A third person asked: “Is online banking down as I can see any info on phone or online?” A fourth commented: “Your mobile app and online services are down, I’m not able to transfer money to my other accounts. What’s going on?”
Another posted: “Mobile app down? I’m not able to view my accounts… What’s going on???” And someone else asked: “Do you have any idea when the issues on the app today will be resolved?”
HSBC has confirmed it is experiencing issues with the following post on X, previously known as Twitter: “We understand some customers are having issues accessing banking services right now.
“We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.” The Mirror has contacted HSBC for additional comment.
Your rights when banking apps go down
If your bank services have gone down, you aren’t automatically entitled to any compensation – it instead depends on how badly the outage has affected you.
For example, if it made you miss a bill or affected your credit score, then you may be able to ask for compensation. It also depends on how long the service disruption lasts for and how quickly the bank worked to resolve it.
You would need to put in a complaint with evidence on how the issue left you out of pocket. If you’re in desperate need of access to your money but your online services are down, you can go to your local bank branch to withdraw your funds as normal.
If you don’t have a local bank branch nearby or you’re unable to get there, try and call your bank or contact it on social media to ask what to do.
