Worried holidaymakers scrambled to rebook flights after easyJet sent out messages saying flights were cancelled – only to be told that their journey was going ahead as planned an hour later
EasyJet caused mass panic among its passengers after sending out emails and text messages to travellers telling them their flights had been cancelled – even though they hadn’t.
Travel plans were thrown into disarray when the airline informed holidaymakers their plane was going nowhere before an hour later withdrawing the alert and saying a mistake had been made. But many travellers have already booked themselves on another flight and claim the firm still wanted to charge them cancellation fees.
Passengers took to social media to slam the company and said that the original message suggested flights were were no longer happening ‘due to the evolving events in Israel’. This led to a mad scramble as people tried to rebook alternatives routes – and their second email came too late.
Agents and passengers were left in panic mode after the airline ‘accidentally’ sent out messages saying numerous flights had been cancelled. The flights included Belfast to Faro, Corfu, Luton and Newcastle, Edinburgh to Bristol, Geneva and Santorini, London Stansted to Glasgow, and Glasgow to London Gatwick.
Now EasyJet have released a statement confirming their mistake. A spokesperson blamed a technical error and the company said: “EasyJet can confirm that unfortunately, on 28 April, some customers received an incorrect notification stating that their flight on 30 April was cancelled.
“This was due to a technical error and all customers were quickly sent updated messages with a confirmation their flight is operating as normal. We would like to apologise for this and any inconvenience caused. Any customer who made alternative arrangements can contact customer services in order to resolve this for them.”
One traveller took to X to vent their frustration. “@easyJet @easyJet_press @Easyjetproblems email/text saying flight cancelled – advise rebook AT NO EXTRA COST. I do. U then apologise 4 sending wrong email & say first flight still good. & now u want to charge cancel’n fees for 2nd flight booked. Though ur fault. Are u kidding?”
Another person said: “@easyJet sent me an email that my flight was cancelled, so I booked another flight, and after that they sent me another message saying the flight was not cancelled and the first message was an error… what’s the way to ask for a refund for the @easyJet flight?”
A third person was confused by the whole episode and posted on the social media platform: “EasyJet have been sending multiple emails informing people that their flights have been cancelled due to the ongoing situation in Israel. Then an hour later another email apologising, saying to ignore the first email.”