Lorraine Calvo, 60, from Northumberland, had her online food order cancelled at the last minute by Morrisons on Monday and being disabled it means she has been left without food for Christmas
A disabled customer says she will be without food for Christmas after Morrisons cancelled her online food order at the last moment.
Lorraine Calvo, 60, from Longhorsley, Northumberland, placed her food order with the supermarket seven weeks ago and was due to receive it between 5pm and 6pm on Monday. But on the day of the expected delivery she received a message notifying her that the order had been cancelled,
It leaves Lorraine stranded as her disability means that she can’t get to the shops in person. She said: “I rang them up and they said there’s nothing they can do. I’ve looked at all of the other supermarkets and even the Co-op doesn’t deliver where I am or Deliveroo. I’m just stuck.
“I’ve got no family here so there’s nobody that can go and get anything for me. It’s not just my Christmas shop, it’s my whole weekly shop because I just get it delivered once a week. I normally use Sainsbury’s or Tesco’s, but I was trying to find a Christmas slot and this is the only one I could find. I won’t ever be using them again.”
And other Morrisons shoppers are also fuming as they have been left with an even more expensive Christmas due to a computer glitch. Customers first noticed problems when stores across the UK opened at 6am on Monday with troubled staff left to pick up the pieces. Shoppers can usually get huge discounts and bonuses using their More Card by collecting loyalty points in the build-up to Christmas.
Many have saved points in the months leading up to the big day, with some counting on the promotions to afford their festive bills. Disgruntled shoppers said an error message on the till read: “We are really sorry some promotions and discounts are not working at this time.”
Click-and-Collect orders were also down, with Morrisons customers saying staff have resorted to pen and paper to try and sort the backlog of orders. One customer said there were angry scenes at the branch in Blackpool.
She said: “We were buying a lot, everyone was buying a lot. It was busy even at 6am. We had saved loads of points, a good £200 worth for the shop plus we had discounts on gin and other alcohol. When we got to the till we found out the More Cards were down across the country.
“Everyone was gutted and pretty angry about it because you can’t just put the stuff back on the shelves if you’ve got people coming for Christmas.
“A member of staff said they’d try and give people the value of the goods back as points tomorrow but how on earth would they do that? We don’t want vouchers, we want the money discount.”
Other angry customers took to social media to express their frustration at being left out of pocket just two days before Christmas Day. Posting on X, one user said she’d wasted £115 thanks to the IT blunder. She wrote: “Furious. Saved all year just for vouchers not to load at checkout this morning. £115 wasted what a scam.”
Another user said: “Mistake going early to Morrisons this morning as during my shopping I wasn’t aware the more card wasn’t working. Only found out at the till so all the savings weren’t applied and will be added to the card as points. What’s the use in that? Pointless.”
Commenting on the supermarkets Facebook post, a woman posted: “You need to be letting people know at the doors before they shop! So they have a choice to go elsewhere. We were told when it was ready to pay! Very disappointing when times are hard enough already!”
Another Facebook user suggested that Morrisons staff were now manually reducing shoppers purchases by 10 per cent, but said it wasn’t fair on those who went shopping earlier. The woman said: “We weren’t given a 10% discount this morning and 10% won’t cover the savings we should have had if the systems weren’t down?
“I’ve heard that managers are now manually reducing the prices to what they should have been at the checkout so how is that fair to the people who shopped earlier this morning?” While another commented: “We were not given 10% off. We were told by staff that the discounts would be applied to our cards when the internet was up and the cards working again. What a shambles!”
One user reminded shoppers to stay patient with staff in during the IT blip. They said: “Must be frustrating for everyone but I feel for the shop floor staff. I work for a different retailer and it’s often those of us on the shop floor that bear the brunt of it from customers when something like this happens. Be nice folks, it isn’t their fault.”
In a statement on Facebook, Morrisons said: “This morning we are experiencing some system issues which are principally impacting some More Card discounts and Click and Collect orders. For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues.
“And if More Card prices are not registering, we will apply a 10% discount to the customer’s entire shop. For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store. Some home delivery orders may be arriving late today – and we will be communicating directly with those customers affected. We sincerely apologise to our customers for this inconvenience.”
