Travellers have shared frustration online after being left stuck in overcrowded terminals while trying to enter or leave countries within the Schengen zone
Brits heading to Europe have been caught in hours-long airport queues, with some passengers reportedly missing flights as new border checks continue to cause disruption across the EU.
Travellers have shared frustration online after being left stuck in overcrowded terminals while trying to enter or leave countries within the Schengen zone. Turning what was meant to be a relaxing getaway quickly turned stressful due to lengthy waits at passport control.
A Facebook user, Clarissa Ward, took to Facebook today after waiting in the “longest line” she’s seen in her life saying: “I saw lots of elderly people and families with small children. People who missed connections. Others who missed flights. Me included.”
“Airport staff only let TAP (Portugal’s main airline) passengers cut the line if they were seconds away from missing their flight. Everyone else? Good luck. Since the much delayed rollout began in October there have been similar scenes in many European cities.”
Another Facebook user, Craig Hackett, explained he arrived three hours ahead of departure and checked their bag at the earliest opportunity, however was met with a “enormous” queue just to reach the boarding gate.
“As a result, we and at least 15 other passengers missed our flight through no fault of our own. There was no prioritisation for passengers at risk of missing flights, no fast tracking, and no meaningful help from airport staff or easyJet representatives”
“What makes this even worse is watching flights take off without passengers who were already inside the airport and trying to reach the gate. How is this acceptable operationally, economically, or environmentally? Where is the customer care for passengers doing everything right and still being left stranded?”
The delays come following the rollout of the EU’s Entry/Exit System (EES), which officially launched on October 12, 2025. Under the new system, non-EU travellers including Brits are required to register fingerprints and have their photograph taken when entering or leaving the Schengen area.
The Schengen zone, which includes 29 European countries, is the world’s largest free-travel area. EU officials say the new checks are designed to strengthen border security, and reduce illegal migration.
Since the heavy delays, Airlines have taken to social media to urge governments to suspend the new Entry/Exit system (ESS). Ryanair posted on Facebook sharing: “Portuguese Government needs to suspend new Entry/Exit System (EES) until after the peak summer season. Average Ryanair flight time is 1 hour 15 minutes. Lisbon border control wait time is up to 2.5 hours. Portuguese Government must suspend EES to avoid excessive border control queue times at Portuguese airports during peak summer season”
