Some customers have taken to social media to express their frustration
Barclays has announced it is closing its Barclaycard website – with customers told to use an app instead.
The website is closing on June 10, with Barclays saying the move is down to more people using its app to complete everyday banking tasks.
The bank says customers will eventually be able to use the Barclays website for online Barclaycard services. Barclaycard has more than five million customer accounts in the UK.
According to a post on Reddit, an email sent to customers reads: “Your Barclaycard online servicing is closing on 10 June 2026.
“We understand that a change like this can be unexpected, but this won’t affect your account or how you use your card in any way. Please keep using the Barclaycard app to manage your account.
”We’re making this change because an increasing number of customers are choosing to bank through our app.”
Some customers have taken to social media to express their frustration. One said: “They’re closing banks, and now they’re closing websites. Not everyone uses apps.”
A spokesperson said: “Following a review, we will be simplifying things for customers by replacing the dedicated Barclaycard website with account servicing via Barclays online banking.
“This change will be implemented gradually and with no loss of access to online banking for those who use it regularly.
“Throughout, customers will still be able to apply for a new card or administer their existing account as usual via the Barclaycard or Barclays apps, telephone banking, or in branch.”
It comes after The Times reported earlier this month that Barclays is planning to return to the high street by opening new branches and bringing back “bank managers”.
Vim Maru, chief executive officer at Barclays UK, told the paper he does not want customers to get “stuck in some chatbot” when they need help.
Since 2018, more than 800 Barclays branches have closed – leaving 206 still open around the UK.
In an interview with the paper, Mr Maru said: “What we’re trying to do is something that allows us to differentiate in front of our customers.
“Of course we’re going to be great in digital – but we’re going to be there for you when you need some help and support. You’re not going to be stuck in some chatbot trying to get out of the loop and trying to speak to someone.”
He added: “The branch manager or bank manager is back. Most customers come in and they want to talk to the bank manager from time to time.”
