‘The toilet taps have run out of water’
Joanna Griffin, who is stuck in a queue at Stansted Airport, told the Mirror: “[There are] loads of children waiting and no one has water or food. It’s a complete disgrace – they never have enough gates for a backup if the computer system fails.”
Barrister Chris, 36, told the Mirror he was stuck on a British Airways plane on the tarmac at Heathrow T5. He said: “We arrived slightly early from Lisbon but have not been allowed to disembark. Sadly I have work in the morning – the crew doesn’t know when they’ll be able to let us off.”
Chris, from North West London, added: “We haven’t been given any refreshments yet. The toilet taps actually ran out of water, so people have had to use bottled water to wash their hands!”
British Airways sent a message to its passengers waiting to get through Passport Control. The message read: “We are sorry to inform you that due to an IT issue at Border Force UK, you might experience some delays in disembarking your plane and clearing immigration at London Heathrow. This is outside of our control, our teams are working with border force to ensure you can clear immigration as soon as possible.”
Read more on what customers told The Mirror here: EXCLUSIVE: Airport chaos as Brits fume at ‘disgrace’ passport control queues as kids left without food or water