A passenger says that he was waiting for four hours at Palermo Airport after his flight to Catania was diverted – and without buses he has had to pay 600 euros for a taxi.
He wrote on Facebook: “Departure with over an hour delay, flight diverted to Palermo and, once landed, another hour waiting in the plane without any information. At the airport, total chaos: no order in flight management, no indication of buses to reach Catania, no assistance and not even a bottle of water after hours of waiting.
“We’ve been standing for about four hours waiting for buses that never came. In the end we were forced to pay for a taxi, spending around 600€, not knowing if we will ever get a refund.
“Etna’s activity is certainly not something new, it’s a situation that happens regularly. For this reason you would expect an efficient organizational plan and an appropriate assistance for passengers. On the contrary, the impression was of a total improvisation.
“At this point it would have been much better to cancel the flight, instead of passengers wasting hours to land at an airport two and a half hours away from their final destination, without any support.”