A customer claimed they had been told different things by Jet2 staff
Jet2 has stepped in to clear up confusion over its baggage policy. The update came after a query from a passenger with a group booking.
The traveller sought clarification as their reservation included two adults and a six-month-old infant. They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.” They mentioned they had two 22kg suitcases and recalled being informed on a previous Jet2 holiday that they were entitled to “an extra 10kg for the baby”.
According to guidance on the Jet2 website for bookings with children, passengers receive “an extra 10kg allowance for infants” and can also take “up to two items per child or infant free of charge”.
Differing messages
The customer’s query was whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They said they had received contradictory information on this issue on their last trip with Jet2.
The passenger said: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg). On the way back we were told the 10kg should be a separate small checked case.
“Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.” Jet2 responded to settle the matter: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”
Extra items free of charge
When it comes to the two additional items you’re permitted to bring without charge, these may include:
- A collapsible pushchair, pram or buggy
- A car seat or booster seat
- A baby carrier
- A travel cot.
Each item must not exceed 32kg in weight. Should you bring any further items or anything beyond this weight limit, the standard excess baggage charges will apply.
