The Department for Transport has announced it is consulting on major changes for holidays
Concerns have been raised about potential changes which will mean the end of a ‘14-day rule’ this summer with flights being changed or cancelled at the last minute. The Department for Transport has announced it is consulting on major changes to holidays amid uncertainties about jet fuel supplies as the Middle East crisis continues with no end in sight.
With intense pressure on jet fuel widely tipped to cause travel problems this summer, the government announced over the weekend that airlines will be allowed to group passengers from different flights onto fewer planes. This means that at the last minute, people could be switched to a different flight.
The DfT says it will help cut the likelihood of last-minute flight cancellations this summer in the event of significant disruption due to ongoing global uncertainty caused by the Middle East conflict. It lets carriers such as Ryanair, easyJet, Jet2, British Airways, Wizz Air UK, and TUI, consolidate flights on routes where there are multiple trips to the same destination on the same day.
However, consumer experts said that currently, passengers are protected by a 14-day rule, and it’s ‘not fair’ for people to be shifted at the last minute to suit airlines without compensation. Rory Boland, Editor of Which? Travel said: “Millions of Britons will have already booked their flights for this summer, often paying over the odds for flights at peak times.
“Existing rules already allow airlines to move customers to new flights so long as they give them more than 14 days’ notice and offer the choice between a new flight or a refund. It’s only for cancellations within 14 days that compensation is payable, rightly.
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“It’s not fair for the rules to now be bent in favour of airlines and potentially leave passengers holding the bill. Many passengers will understand that disruptions can occur and may be happy to travel a few hours or a day later, but for those on short trips or connecting flights it could mean the trip is no longer worthwhile.
“Before any changes are made, passengers need cast-iron assurances that their rights will not be weakened and that airlines cannot use reform as cover to shift the cost of disruption onto travellers.”
Conservatives say it could see passengers “herded on to a different plane, at a time of the airline’s choosing”. The DfT says, however, that the measure is designed to give passengers “greater confidence” by helping airlines to lock in their schedules earlier.
Heidi Alexander, the transport secretary, adds: “There are no immediate supply issues, but we’re preparing now to give families long-term certainty and avoid unnecessary disruption at the departure gate this summer.
“This legislation will give airlines the tools to adjust flights in good time if they need to, which helps protect passengers and businesses.”
The Department for Transport said the measures would:
- help move passengers onto similar services much earlier, helping avoid stressful delays at the airport
- prevent running flights which have not sold a significant proportion of tickets
- reduce wasted fuel from flying near-empty planes
Current rules
If your flight is cancelled by the airline, you have a legal right to a choice between being re-routed or a refund. If a flight is subject to a significant delay – at least 2 hours for short-haul, 3 hours for medium-haul and 4 hours for long-haul – passengers are entitled to care and assistance, including food, drink and overnight accommodation where necessary.
Rob Bishton, Chief Executive of the UK Civil Aviation Authority, said: “Passengers in the UK are well protected by some of the strongest rights in the world, offering reassurance if disruption does occur.
“Airlines have a duty to look after their passengers when they face disruption, and should offer a choice between a refund or alternative travel arrangements, including with another airline, if a flight is cancelled.
“Relaxing the rules around slots at airports will allow airlines more flexibility and so we expect them to give passengers as much notice as possible of cancellations during this period.”
If notified of changes to their flights by airlines, passengers are advised to speak to their airline, travel agent or tour operator in the first instance.
