Energy regulator Ofgem has warned UK households that they could be losing money
Brits are being warned to remain vigilant as Ofgem highlights that many could lose out on money without realising.
In an alert, Ofgem said scammers are reaching out to households claiming to represent the watchdog – frequently stating they can assist with switching energy deals before requesting sensitive details such as bank information. The regulator emphasised it would never sell energy, ask for bank details, or arrive unannounced at your property. The scam attempts can take various forms, with criminals employing increasingly sophisticated methods to catch people unaware.
Victims have reported being targeted via:
- Phone calls
- Emails and text messages
- Social media messages
- Fake website pop-ups
- Cold callers knocking at the door
Ofgem stated any such contact purporting to be from them should be regarded as suspicious. A spokesman urged consumers to follow a straightforward rule: “Stop. Check. Protect.”
This means rejecting unexpected contact, verifying any communication, and never disclosing personal or financial details.
How the scam operates
Typically, fraudsters masquerade as Ofgem representatives offering assistance with switching tariffs or reducing bills. They may sound credible and use official-looking branding or email addresses.
However, their objective is straightforward – to obtain bank details or other personal information that can be exploited to commit fraud. Ofgem stressed that genuine correspondence from the regulator will always originate from an email ending “@ofgem.gov.uk” and will never pressure customers into making hasty decisions.
What to do if you’re targeted
Anyone who receives a suspicious message is strongly encouraged to report it straight away to Action Fraud, the UK’s national reporting centre for fraud and cybercrime.
- Call 0300 123 2040
- Forward suspicious emails to [email protected]
- In Scotland, cases should be reported to Police Scotland on 101.
Those who believe they may have already been caught out are advised to contact their bank without delay to minimise any potential harm.
Key warning signs to watch for
Ofgem has outlined several red flags that should immediately raise suspicion:
- Requests for bank or personal details
- Pressure to act quickly or urgently
- Messages from unofficial email addresses
- Poor-quality branding or distorted logos
- Unexpected doorstep visits
The regulator further noted that only criminals will attempt to rush or panic you into reaching a decision.
Protecting yourself
Households are also urged to familiarise themselves with scam awareness through initiatives such as Take Five to Stop Fraud and to flag all suspicious activity to help safeguard others.
With energy bills remaining a significant worry for millions, authorities fear fraudsters are taking advantage of the situation to target vulnerable households.
