HMRC has issued a warning over the scam
Pensioners throughout the UK, awaiting crucial winter assistance, face the threat of malicious text messages designed to steal their personal information and funds. Numerous people born prior to September 22, 1959, are due to collect between £100 and £300 to assist with their heating costs during the winter months.
The Winter Fuel Payment will be distributed automatically to the majority of recipients, requiring no intervention from those entitled to it. Nevertheless, this has not prevented criminals from exploiting vulnerable individuals by attempting to deceive them with fraudulent Winter Fuel Payment or Winter Fuel Allowance communications.
HM Revenue and Customs (HMRC) issued a warning earlier this month regarding a 153% surge in scam reports during the final week of September compared to the previous week. Simultaneously, the Department for Work and Pensions (DWP) cautioned that fraudsters may increasingly send bogus Winter Fuel Payment texts whilst many prospective recipients anticipate their payment from next month.
Independent Age chief executive Joanna Elson said: “Scammers are shamefully exploiting the Winter Fuel Payment to target older people living on low incomes. This entitlement is a vital lifeline that helps protect those facing financial hardship during the colder months.
“Our helpline has received calls from older people who have been sent these fraudulent messages. Many of them are already anxious about being able to afford to heat their homes this winter, and these scam texts may wrongly lead them to believe they must take action to receive their payment.”
Ms Elson also emphasised that people who qualify for the Winter Fuel Payment will receive it automatically. This means anyone who receives a text promising the Winter Fuel Payment if they hand over their details is likely being targeted by fraudsters.
Eligibility for Winter Fuel Payments
You can get a Winter Fuel Payment if you were born before September 22, 1959 and live in England or Wales. You will not be eligible if you:
- need permission to enter the UK and your granted leave says that you cannot claim public funds
- were in prison for the whole of the week of 15 to 21 September 2025
- live outside England and Wales
- were in hospital getting free treatment for the whole of the week of 15 to 21 September 2025 and the year before that
The DWP stated that most payments will be made automatically in November or December. You should receive a letter informing you:
- how much you’ll get
- which bank account it will be paid into – this is usually the same account as your State Pension or other benefits
DWP added: “If you do not get a letter or the money has not been paid into your account by 28 January 2026, contact the Winter Fuel Payment Centre.”
What if I receive a text?
If you receive a Winter Fuel Payment text message, it is generally advised to not reply or otherwise engage with it. Instead, you should forward it to 77226 and then proceed to delete it. Work and Pensions Secretary Pat McFadden said: “If you get a text message about Winter Fuel Payments, it is a scam. They will be made automatically so you do not need to apply.
“These despicable attempts by criminals to target people are on the rise. We are raising awareness to make it harder for fraudsters to succeed. If you receive a suspicious message about Winter Fuel Payments, don’t engage – forward it to 7726 and delete it immediately.”
Jonathan Silvester, HMRC’s Digital Defence Lead, said: “Scammers target individuals by attempting to take your money or access your personal information. I’m urging you to stay alert to their pressure tactics. Never let yourself be rushed. If someone contacts you relating to Winter Fuel Payments, wanting you to urgently transfer money or give personal information, be on your guard.
“If a phone call, text or email is suspicious or unexpected, don’t give out private information or reply, and don’t download attachments or click on links. You can report any suspicious HMRC-related activity on GOV.UK, just search ‘report an HMRC scam’.”
