Some Tesco customers claimed they weren’t told their order was cancelled until hours after it was due to arrive, with the supermarket blaming a technical glitch
Tesco shoppers were left furious after their food shop deliveries failed to arrive on Sunday following a technical glitch.
Some customers claimed they weren’t told their order was cancelled until hours after it was due to arrive. Others complained they couldn’t even visit their nearest Tesco in person to do their food shop, due to supermarkets closing early on Sundays. Tesco has since apologised and blamed “technical issues” for the cancellations.
It is unclear exactly how many people were affected. Anyone who had their order cancelled is being advised by the supermarket to replace their order. Reports of problems peaked at 9am on the Downdetector website, with over 1,200 complaints logged.
Customers took to X/Twitter to express their frustration. One person said: “My delivery was meant to be here between 7-8 but there’s no updates to say it’s delayed. Order not cancelled and you’ve taken my money.” Another posted: “Grocery shop cancelled less than 3 hours before delivery slot. No explanation, no compensation offered. Surely you can do better than this Tesco?”
A third said: “Tesco you are a shambles today and I want answers because you’ve took money from my account yet no shopping and no updates.” Tesco issued the following statement yesterday afternoon and warned its customer service team was experiencing high call volumes.
The supermarket said: “Due to technical issues we’ve had to cancel some orders and our customer service team are experiencing high contact volumes. Unfortunately, we’re unable to reschedule these orders. To place a new order visit Tesco.com/groceries. We apologise for the inconvenience.”
It comes after Tesco, Sainsbury’s and Morrisons all agreed to start selling smaller vegetables after weather disrupted crop growth. Heavy rainfall over late autumn, Christmas and into the New Year, has affected crops of cauliflowers, sprouts, cabbages and leeks in Lincolnshire, East Anglia, Cornwall and Scotland.
Due to this, there has been a relaxation on size requirements for these items. This means supermarkets will be selling the items, but they will be smaller than usual. Under the arrangement, farmers will supply grocers with more of their crop so they do not have to sell at lower prices on the open market.