We explain everything you need to know if you’re one of thousands of broadband customers affected by this move – from whether your price will change, to if you can switch providers
Thousands of TalkTalk customers are being moved to a new provider in the coming months.
The telecoms giant is selling approximately 120,000 broadband and home phone customers to Rise Fibre, which launched in June 2025. The deal will more than double Rise Fibre’s customer base to 250,000, while TalkTalk will still have around 1.5 million customers.
If you are being moved across, you should have been contacted earlier this month. Your broadband speed and the price you pay each month will remain the same, and if you have a home phone, you can keep your existing number.
But if you want to switch to a new provider, you may face an early exit fee if you are still in contact to TalkTalk. During the switchover, you should not experience any disruption to your service, and you will not need to change any of your broadband equipment.
If you do experience a prolonged outage, you should log a complaint and you could be entitled to compensation. The majority of households being transferred are customers who are connected through the CityFibre network.
It explains on the TalkTalk website: “Over the coming months, TalkTalk and Rise Fibre will work together to complete the account transition. Rise Fibre will keep you informed before any changes are made to how you receive your bills or manage your account.
“During this transfer period, you will continue to receive support from TalkTalk and should contact us if you need any help or support.”
Steve Wilson, CEO of Rise Fibre, said: “This is far more than an acquisition. It marks another major step in the emergence of a genuine new challenger in UK broadband.
“Customers have been telling the industry for years that they want something different — better service, simpler products and a provider that’s genuinely easy to deal with. That’s exactly why we created Rise Fibre.”
How to save money on broadband
If you’re out of contract, then you’re probably paying too much for your mobile and broadband.
Before you start comparing prices elsewhere, check how many minutes and texts you’re currently using, or your broadband speed, as many people pay for higher allowances that they don’t actually need.
Once you’ve got a good idea of the type of package you want, use a comparison website to find the cheapest deals on the market.
Once you’ve compared prices online, you can then either switch to a new company if you’ve found a cheaper deal, or go back to your existing provider and try to haggle them down.
Explain to them that you’ve found a better price elsewhere and ask them if they can beat it. Being polite is always best when trying to negotiate a better deal.
If they cannot give you a cheaper price, then you may want to consider ditching and switching. If you are switching providers, check cashback websites to see if you can get any incentive for taking out a new broadband or mobile deal.
