Barclays, HSBC, Nationwide, and Virgin Money were among the financial giants who apologised to their customers over the weekend following the tech problems that prevented transactions from going through
Some people have still not received payments into their bank accounts, including their wages, after multiple high street banks were hit by technical issues on Friday.
Despite assurances that the technical glitches have been ironed out, one bank has suggested that payments which failed to arrive might need to be reissued. Barclays, HSBC, Nationwide, and Virgin Money were among the financial giants who apologised to their customers over the weekend following the tech problems that prevented transactions from going through.
Frustrated customers vented their frustration on X, the platform formerly known as Twitter, angry over missing wages and unpaid bills. Pay. UK, the firm behind the digital transaction network used by banks and building societies, announced that the issues causing payment delays or failures had been resolved as of Friday.
However, Virgin Money disclosed on Monday that it was still helping some customers whose transactions had completely fallen through. A spokesperson for Virgin Money stated: “Following the issues with payments across the banking sector on Friday, where some of our customers experienced delays to payments in and out of their account, new payments are now flowing normally, with the backlog cleared over the weekend to resolve delayed payments.”
“We’re also supporting a relatively small number of customers whose transactions failed and may need to be requested again. We sincerely apologise to our customers for the inconvenience and we’re grateful for their patience.”
Some customers complained on X on Monday about not having received their salary paid into their HSBC accounts. A disgruntled user wrote: “Still not received my pay. All bills gone out today and customer support chat saying you have no pay issues.”
On Friday, HSBC made an announcement saying their online banking services were “back up and running” and the payments issue impeding multiple banks was finally resolved. They are now directing customers who can’t spot a payment in their recent transactions to either reinstate it or get in touch with the bank if the transfer was initiated but hasn’t been received.
In response, a representative from Pay. UK claimed: “The network stabilised around noon on Friday and we have continued to monitor the systems closely, with no further evidence of issues. In most cases, banks will successfully resubmit those payments that were not processed. If customers are still experiencing issues they should contact their bank directly.”
