This afternoon Royal Mail put out a new list of postcodes where deliveries of cards and parcels are ‘not guaranteed’
Royal Mail has issued a new update today in light of significant delivery disruptions across the UK. The firm has admitted that illness and other problems have affected delivery offices nationwide.
Today, it revealed a list of 92 postcodes where delivery guarantees cannot be assured. This could potentially mean that vital cards and parcels may not arrive at homes before Christmas.
To handle the Christmas rush, Royal Mail has enlisted roughly 20,000 extra staff to help with mail transport, sorting, and delivery.
Royal Mail stated: “We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.
“We’re sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted.”
“The Royal Mail was taken over by new proprietors in 2024, but the purchase came with a pledge to maintain their commitment to delivering first-class mail six days a week. A representative for Royal Mail stated: “We take any reports of delay seriously and will further investigate these concerns.
“We want to reassure customers that the overwhelming majority of mail is being delivered on time – where a route is affected we prioritise any delayed items the following day.”
Royal Mail has announced that it’s putting measures in place to improve the reliability of its services, including hiring more staff and strengthening its delivery offices. The firm is also preparing to introduce changes that will do away with second-class deliveries on Saturdays and shift the service to other weekdays.
The company has been testing this new delivery model and plans to roll it out from early next year.
Postcodes most impacted by delivery problems – update for December 20 and 21
- Altens DO (AB10, AB11, AB12 and AB35)
- Ashington DO (NE22, NE62, NE63 and NE64)
- Belfast West DO (BT10, BT11, BT12 and BT17)
- Bristol East DO (BS5)
- Brixton DO (SW2)
- Callington DO (PL17 and PL18)
- Clevedon DO (BS21 and BS49)
- Dundee East DO (DD4, DD5 and DD7)
- Dunstable DO (LU5 and LU6)
- Dursley DO (GL11, GL12 and GL13)
- Dyce DO (AB21)
- Egremont DO (CA21, CA22, CA23, CA24, CA25 and CA27)
- Erskine DO (PA7 and PA8)
- Glasgow G52 DO (G52 and G53)
- Gloucester North DO (GL3 and GL4)
- Johnstone DO (PA5, PA6, PA9, PA10 and PA12)
- Lichfield DO (WS7, WS13 and WS14)
- Lisburn DO (BT26, BT27 and BT28)
- Londonderry DO (BT47 and BT48)
- Northwich DO (CW8 and CW9)
- Nottingham South DO (NG2 and NG12)
- Paisley DO (PA1, PA2 and PA3)
- Pontefract DO (WF7, WF8, WF9 and WF11)
- Renfrew DO (PA4)
- Seaham DO (SR7)
- Sleaford DO (NG34)
- St Helens DO (WA9, WA10 and WA11)
- Stalybridge SUDO (SK15)
- Tipton DO (DY4)
- Warrington DO (WA1, WA2, WA4, WA5 and WA55)
- Westhill DO (AB13, AB14 and AB32)
- Whitehaven DO (CA18-CA20, CA26 and CA28)
- Whitwood DO (WF6 and WF10)
- Wigan DO (WN1-WN6)
Last posting dates
Saturday 20 December
1st Class
1st Class Signed For
Sunday 21 December
Royal Mail Tracked 24
Tuesday 23 December
Special Delivery Guaranteed
Parcelforce Worldwide – UK inland service
Monday 22 December
express10
expressPM
express24
