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NatWest customers appear to be having trouble accessing its banking app this morning.
The high street lender has not confirmed what is causing the issue, but some app users say they are being greeted by a message about Sainsbury’s Bank accounts being migrated.
NatWest recently acquired the retail banking business of Sainsbury’s Bank, including most of its credit card, personal loan, and savings accounts. The Mirror has contacted NatWest for comment.
In a post published on X, previously known as Twitter, one person said: “My Sainsbury savings account is transferring to NatWest but I also have NatWest current and savings accounts.
“When I try and use my NatWest app the only option is a link to the transfer Hub and I cannot access my existing NatWest accounts.”
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Another said: “My banking app has been taken over by the Sainsbury’s migration and I am unable to access my NatWest account. Please can you give me a time frame for when it will be fixed.”
A third posted: “I’ve logged into my NatWest app, I understand theirs [sic] a Sainsbury’s bank merge, but I’m a NatWest customer who can’t access my own account online either. I have to use the app to authenticate access. Please help.”
A fourth person commented: “Hi, I’m a NatWest customer and a Sainsbury’s credit card holder? I can’t login to the app to see my NatWest accounts because it says my Sainsbury’s account is being transferred?!?”
This is a breaking news story. Follow us on Google News , Flipboard , Apple News , Twitter , Facebook or visit The Mirror homepage.
WHATSAPP GROUP: Get money news and top deals straight to your phone by joining our Money WhatsApp group here. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don’t like our community, you can check out any time you like. If you’re curious, you can read our Privacy Notice.
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