You may need to call up Nationwide about the issue
Nationwide Building Society has shed light on its procedures for making changes to accounts. The group has issued an update after a question from a member.
The customer reached out to the group via social media, stating that they held a credit card and a savings account with Nationwide. They queried: “I’ve recently opened up a joint account with my partner. How long does this take to appear on my mobile banking app?”
A joint account allows both individuals to access and spend funds in the account using separate cards. If an overdraft exists for the account, both parties are jointly liable for it.
With Nationwide, both of you will be members of the building society. However, only the first named account holder will have voting rights on matters where customers have a say.
In response to the customer’s question, Nationwide said: “It can take seven days for the account to show on your account list, if it’s been longer than this please call us on 03457 302011 to look into this further.” Nationwide has previously pledged to keep all of its existing high street branches open until at least 2030.
The group affirmed it would not shut any of its 605 branches unless circumstances beyond its control mean it has to. Dame Debbie Crosbie, CEO of Nationwide Building Society, assured: “Our customers can be confident that they can bank with us whichever way they choose.
“Branches are important to our customers, to communities, and to the health of our high streets. That’s why Nationwide will continue to keep branches open in addition to our investment in online and telephone channels.”
Stephen Noakes, director of retail at Nationwide, recently addressed MPs about the significance of maintaining a high street presence for the building society. He revealed that 56 percent of customers have used face-to-face services over the past year.
He said these services are particularly crucial for older customers. He said: “We are probably seeing a disproportionate number of those customers who are offline, but I think it is good for the development of the banking sector that you have a large mutual – it is not just ourselves; other building societies are in the same situation – that will continue to do more channel of choice.”
