A customer contacted Nationwide as they were concerned to receive the letter
Bank account holders have been urged to be vigilant after reports of a suspicious letter going out to bank customers. Nationwide Building Society issued a statement after a fake letter was sent out allegedly from the group. A customer contacted Nationwide over social media as they had received what appeared to be a letter from Nationwide promoting some exclusive savings rates. The message detailed exclusive fixed rate deals ‘in collaboration with Raisin’.
But the person raised concerns the letter might be fraudulent. Responding to the customer’s question, Nationwide said: “Just to confirm that this isn’t an official letter from Nationwide, we will send this onto our Economic Crime team for their awareness.” Following the worrying incident, the building society issued some advice about what to do if you get a suspicious letter like this.
The group said: “Report it to your bank or building society. You can call our 24/7 fraud line, visit a branch, or use our chat function. If you receive a suspicious letter or text, always verify it by calling the number on your bank card, visiting a branch, or accessing the official website via Google. Never use the contact details or website address provided in any suspicious letters or messages.”
The mutual was also asked whether there had been reports of similar scam letters going out to customers. Nationwide responded: “We’re not aware of any other widespread scam letters, but we take all reports seriously and we are monitoring the situation closely.”
Fraudsters often send out these communications, masquerading as banks or legitimate institutions, to try and trick people into revealing personal information or banking details. Criminals can exploit this data to take cash out of your account or commit identity theft.
When does Nationwide send out letters to customers about savings offers?
The provider clarified that it does occasionally send genuine letters to customers regarding savings rates. The mutual explained: “We do communicate with customers to encourage them to get more from their savings by switching accounts to a higher rate.
“This will include sending customers letters and e-mails. For example, we sent letters about our 5.00 percent Member Bond product earlier this year.”
However, the society also highlighted several crucial features of its genuine correspondence that customers should watch for. Nationwide said: “As part of our communications, we would only ever ask customers to apply online or in branch.
“We would also include information on ‘keeping you and your money safe’ which is templated and goes across all product communications.” The fraudulent letter directed the recipient to email their personal details – something Nationwide would never request.
The counterfeit message instructed: “Include your full name, contact number, preferred product, and investment amount in the email body. You will then receive a secure application link and further instruction.”
The scam Nationwide letter in full
This is the full scam letter that the customer reported:
“Dear Valued Customer,
We are pleased to bring you an exclusive opportunity. As a valued customer of Nationwide Building Society, you now have access to a limited time offer on fixed savings products through a direct collaboration with Raisin.
This exclusive arrangement provides you with access to market-leading interest rates on both Fixed Term Saving Accounts and Fixed Rate Cash ISAs, tailored for savers seeking secure, tax-efficient revenue.
The exclusive Raising Savings Offers available to you are:
1 Year Fixed Rate Bond Saver – 6.45 percent
2 Year Fixed Rate Saver – 6.02 percent
1 Year Fixed Rate Cash ISA – 5.85 percent
2 Year Fixed Rate Cash ISA – 5.36 percent.
These offers are not publicly available and will not be advertised online. They are reserved specifically for Nationwide Building Society members under this partnership with Raisin and must be claimed before 5th December 2025.
TO APPLY
Email: [email protected]
Ref Code: NW77301
(Please use the referral code as your email subject line. Include your full name, contact number, preferred product, and investment amount in the email body. You will then receive a secure application link and further instruction.)
All eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per individual, per banking institution.
We encourage you to act promptly, as this offer is limited and available on a first-come, first-served basis.
Thank you for your continued trust in Nationwide Building Society.”
