Will Hannington plunged 40ft from the balcony at his hotel in Dubrovnik, Croatia, during a holiday with friends – and he “smashed” his femur, fractured his rib and vertebrae
A desperate mother has had to take out a £15,000 loan to get her son home after he plummeted 40ft from a hotel balcony – despite having travel insurance.
Sarah Hannington’s son Will, 23, slipped on the “damp” surface as he attempted to pass something to his mate’s balcony next door during a break with friends in Dubrovnik, Croatia. Will, a furniture delivery worker, plummeted from the fourth floor of the hotel, “smashing” his femur, fractured his rib and vertebrae and damaged his kidneys and spinal cord.
Family say Will’s life was saved by “the fortune of falling on a small bush” but he needed a five-hour operation at a Croatian hospital to have a metal road inserted into his femur. Will, from Basildon, Essex, then woke up in intensive care.
After recovering, Sarah helped arrange Will to return home in a private ambulance – travelling around 1,400 miles across eight countries for 30 hours – and he is now at a London hospital. However, Sarah, 52, had to take out the loan to hire the transport because Will’s insurance company – which the family doesn’t want to name – denied his injury claim and classed it as “self-risk behaviour”.
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Fortunately, Sarah was able to use her son’s European Health Insurance Card [EHIC] to cover Croatian surgery costs and his stay in intensive care, which cost another 15,000 euros (£13,000).
But the NHS worker remains furious with the insurance provider, insisting the hotel itself ruled out any inappropriate behaviour and supported Will’s case. Sarah, also from Basildon, continued: “It made me angry [that the claim was denied] because I had lost a week to get him home.
“He had his EHIC and insurance and did everything you were meant to do as a sensible person. An accident is an accident and you’d think it would be covered but it wasn’t. It made me wonder what the point of having holiday insurance was.
“When I got in touch with the insurance company, I just thought we’d be able to get Will home but after a week they declined the claim on the basis that they saw it as self-risk behaviour. It had been ruled out by the hotel that he wasn’t being silly and it was an accident and they had sent off their risk report to the insurance company.”
A GoFundMe has been created to help Sarah repay the loan. The mum of two said she had no choice but to take the loan as, since flying was unsafe, there was no alternative for Will to travel home from Croatia last month.
But Sarah, who works for the NHS, is relieved Will survived the horror – describing the situation as “a miracle.” He is set to undergo further surgery and extensive physiotherapy in the UK. He has now movement in his right leg or left foot.
Recalling the ordeal, Sarah said: “Will video called me in the early hours of the morning to tell me what had happened. I didn’t realise the height he had fallen from [at first]. He was in shock, distress and pain and he was putting a brave face on for me.
“It wasn’t just a broken leg. It was an intense fall. I prayed to God that I still had a son. It’s a miracle he’s alive. I’m glad he had his EHIC as this allowed him to be treated as a national in the country. The intensive care and surgery cost ran into 15,000 euros on its own so if we didn’t have the EHIC we would be facing this too.
“We came back to the UK via ambulance across eight countries and it took 30 hours. I went with him and it felt like a never-ending journey and he was in a considerable amount of pain. When we crossed over from the Channel Tunnel I cried as I was so happy to have him back in the UK.”
A family friend set up the GoFundMe page, unbeknown to Sarah. The mum continued: “We are just looking forward now and hoping he’ll be able to walk again and make a full recovery and go back to work. If you’re going to go to a European destination you need to have an EHIC and check the small print in your insurance.”
To donate to the appeal, visit this link.
