Crisis hit M&S has begun taking online orders again but says it will still take a number of weeks before it is fully back up and running
Marks & Spencer has resumed online orders – six weeks after it was rocked by a devastating cyber attack.
A message on the retailer’s website says customers can “now place online orders with standard delivery to England, Scotland and Wales”. Deliveries to Northern Ireland will resume “in the coming weeks”. It will also take a number of weeks before click and collect, next day deliveries and overseas orders are resumed, it added.
The reopening of its website for orders marks what bosses will desperately hoping is a gradual return to normal.
M&S has been left reeling by the cyber attack, which has seen its online clothing, homewares and beauty sales suspended for more than six weeks. The retailer has already estimated it could wipe £300million off its annual profits.
It came after cyber crooks launched an attack on which they stole personal customer data and demanded a ransom before they would release it.
Online has become an increasingly important to M&S – as for other retailers – and had more than 10 million “active” customers and over £1.3billion a year of sales.
