Morrisons shoppers have taken to their local Facebook page to complain about the change at their local Morrisons Daily convenience store
Morrisons shoppers have been left furious after a new charge was introduced to withdraw cash from ATMs.
Shoppers in Stakeford have taken to their local Facebook page to complain about the change at their local Morrisons Daily convenience store.
The cash machine is operated by an external provider, so pricing decisions aren’t controlled by the store. It is understood the new charge is part of a trial in a handful of Morrisons Daily stores.
In an anonymous post, one customer said: “Cash machine at Morrisons Daily now charges you to withdraw YOUR cash.”
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One said: “It’s free until the end of the month then they will charge. I have just rang them and they have confirmed it.
“This is very unfair and a precedent of free withdrawals has been set for many, many years. Time to write to your MP. This is another tax on people and your money.”
Another said: “MP contacted.”
Almost 19,000 free to use cash machines have disappeared from high streets across the UK since January 2018, according to the Payment Choice Alliance.
The typical UK adult took out £1,352 from cash machines during 2025, representing a 5% drop compared to the £1,424 from the previous year.
It comes after Morrisons revealed annual losses of £381million for the year to October 26 after it faced a £281million interest bill on its debt.
However, this was narrowed from losses of £414million in 2023/24. he group – owned by US private equity firm Clayton, Dubilier & Rice – said it cut debts by 10% over the year, but still ended 2024-25 with a £3.1billion debt pile.
Morrisons added that on an underlying basis and stripping out costs such as debt interest, its earnings remained flat at £835million.
It blamed rising costs and a cyber incident that caused an IT systems outage just before Christmas 2024, impacting product availability.
Like-for-like sales growth picked up to 3.4% over Christmas in the six weeks to January 4, helped by strong demand for its own-brand premium range, which saw sales jump 17.4%.
It cheered a “good performance in a competitive market”, with non-food sales also up 10% and its clothing range seeing a 4.7% increase over the Christmas period.
Rami Baitieh, chief executive of Morrisons, said: “In a year when consumers were feeling the squeeze, we grew like-for-like sales for a 12th consecutive quarter, maintained Ebitda (earnings before interest, taxes, depreciation, and amortisation) and our market share.”
