The smart tills can switch between self-service or operated by cashiers, depending on what the customer wishes to use
Co-op is introducing new “flexi checkouts” to help slash queue times in stores.
The smart tills can switch between self-service or operated by cashiers, depending on what the customer wishes to use. Co-op says the idea is that this will help reduce wait times and increase convenience for shoppers.
The checkouts, which are supplied by American financial and retail tech company Diebold Nixdorf, are being rolled out to 150 Co-op stores by April.
As well as allowing shoppers to switch between modes, the screens show price savings, deals and promotions, and could be used to complete parcel collections in the future. Co-op claims to be the first UK supermarket to use the technology.
Co-op head of operations, support centre and innovation David Tyas said: “We’re focused on creating local stores which contribute to local life and conveniently meet the needs of communities.
“We know many customers enjoy engaging with our friendly colleagues in store, while for others a quick and easy transaction is key.
“Our latest checkout technology replaces our existing tills with the added flexibility to do both – supporting our commitment to our physical store estate in high streets and communities as we continually invest and innovate to create enjoyable shopping experiences for all.”
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It comes after Co-op announced 18 new or upgraded stores will open in the first three months of 2026. The first new Co-op store of 2026 is located in the new neighbourhood development of Willowbrook Park, Didcot in Oxfordshire.
Some stores will also reopen following a makeover, including its convenience store in Eastern Green, Coventry and a franchise-operated site in Ealing, London.
Kate McCrae, Co-op Operations Director, said: “We’re focussed on creating local stores which are more than just a shop – they are a hub locally that contribute to local life and conveniently meet the needs of communities.
“Our stores have a focus on quality products and value for our members and customers, with a great range of deals and promotions on the items shoppers want to buy.
“I’m delighted to see our first new store of 2026 open in Oxfordshire, as we start 2026 with an active store opening programme to increase and enhance Co-op’s presence in high streets and communities all across the UK.”
Co-op has also announced plans to create thousands of new apprenticeships in the next few years. The retail giant gave details of a £70million commitment through its Levy Share service to create 7,000 matched apprenticeships by 2030.
