ING Groep N.V. (ING) European Financials Conference 2026 March 18, 2026 12:00 PM EDT
Company Participants
Marnix van Stiphout – COO & Member of Management Board Banking
Conference Call Participants
Giulia Miotto – Morgan Stanley, Research Division
Presentation
Giulia Miotto
Morgan Stanley, Research Division
Good afternoon, everyone. I’m here today with Marnix van Stiphout, COO of ING. Marnix, hello. Thank you for being with us.
Marnix van Stiphout
COO & Member of Management Board Banking
Thank you. Pleasure.
Giulia Miotto
Morgan Stanley, Research Division
But before I start with my questions, I have the usual following question. So how will AI Impact ING’s earnings growth trajectory over the medium term. Strong positive, moderate positive, neutral, negative impact due to the higher cost of deposits or is it too early to tell?
Well, okay, and zero negative impact. That’s quite interesting. All right. We will get back to this call. But first, we don’t often see a COO at Morgan Stanley Conference. And I’m very excited to have you because I think this will be a really interesting fireside chat. But what led you to come?
Question-and-Answer Session
Marnix van Stiphout
COO & Member of Management Board Banking
Well, the invitation joking apart, Look, it’s — there’s so much happening clearly. And I think operational excellence the link to customer experience, the take-up, the rollout, the take-up of AI is all sitting in our remit.
So yes, this is — if there’s one time is relevant, it’s today, I think. So that’s the reason.
Giulia Miotto
Morgan Stanley, Research Division
Absolutely. And you published the presentation this morning about the scalability of ING’s operations. But before we go into the details of this presentation, can you perhaps help us understand your role at ING and how crucial the operations team is in ING’s strategy.
