The final payment date for the £300 payment is today (November 19) and if you have not received your payment by midnight tonight – then you will need to take action
The Department for Work and Pensions (DWP) and HMRC have paid out £300 to millions of Brits over the last few weeks – but what should you do if you haven’t got yours?
The money was the second of three cost of living payments from the Government being paid across 2023 and 2024. The second payment was to be given to eight million people claiming means-tested DWP and almost one million people claiming HMRC benefits. Those receiving the money this year needed to claim the following benefits:
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Income Support
- Pension Credit
- Universal Credit
- Child Tax Credit
- Working Tax Credit
You need to have been entitled to the benefit payment between August 18 and September 17, or entitled to a payment for an assessment period ending between these dates. Although, you may also later become eligible if you’re awarded a benefit and it is backdated to this timeframe.
The DWP started paying out the money on October 31 to DWP benefit claimants and HMRC started paying out the cash to those on Tax Credits on November 10. The final payment date for the £300 payment – for both HMRC and DWP benefit claimants – is today, November 19.
The payment has been given automatically by the DWP and HMRC to anyone who qualifies – however, sometimes mistakes happen and people do not receive the cash they are owed. If you are eligible for a cost of living payment and you have not received your payment by midnight tonight – then you will need to take action.
If you believe your payment is missing then you will need to report it to the DWP – this is also the case for those claiming HMRC Tax Credits. However, before you report your payment you should first double check that you haven’t received the money.
The payment reference will show in your bank account as your National Insurance number followed by “DWP COL” or “HMRC COLSD”. The money is paid into the same account as your normal benefits but it is paid separately from them – so you should be able to see it. If you are unable to find the payment reference, then you can report the payment as missing.
How to report a missing cost of living payment
To report the payment as missing, you will need to do it online through GOV.UK. According to the DWP website, you can report your payment as missing from November 20.
To report your payment as missing, you will need your National Insurance number. You will need to then click which payment you are reporting missing – so this one would be the £300 cost of living payment. After this, you will then need to share what benefits you claim that make you eligible for the payment such as Universal Credit, JobSeeker’s Allowance, or Pension Credit.
You then fill in your full name, date of birth, your National Insurance Number, your address, and your phone number. After these are all filled out you can send off your report. The DWP has previously said you should not report your missing payment more than once and they will reply to your report “as soon as they can”. You can report your missing cost of living payment here.