People with the mobile phone netwrok have been made aware of the email
People with the mobile phone network EE have been issued a warning over a ‘payment reminder’. EE Limited, formerly known as Everything Everywhere Limited, is a mobile network operator and internet service provider based in the UK.
It is part of BT Consumer, a branch of BT Group. Founded in 2010, it has grown into the UK’s third-largest mobile network operator, with 21.2 million customers. With millions of users, people are being alerted to emails claiming to be from ‘EE’.
In a new alert issued by the Norfolk Trading Standards, a warning has gone out to EE customers about emails circulating. These emails are claiming to be a ‘Payment Reminder’ as ‘your last bill payment was not settled in full and there remains an outstanding balance of £4.27 on your account’.
The email goes on to state that ‘to avoid any potential service interruption’ payment should be made via a link included in the text. However, these emails are fake, and anyone following the link will be taken to a fake version of the EE website, which will attempt to gather personal, account and financial details or download malware onto your device.
The organisation says: “The criminals sending these emails often use small amounts as the figure to be paid as they believe people are more likely to make payment to avoid issues with their service but would question requests for larger amounts.
“Our advice is always to be wary of claims made in unexpected email approaches and never click on links or open attachments if approached in this way. It is highly likely that versions of this email will be circulating claiming different outstanding amounts.”
If you have concerns regarding the security of your online account, always log in directly through the official website or app. Alternatively, you can contact your service provider’s customer service using a number from a recent bill, their official website, or the app. Never use contact numbers that are included in these emails.
You can report any suspicious email received by forwarding it to report@phishing.gov.uk. You can also report scams received to us via our partners, the Citizens Advice consumer helpline on freephone 0808 223 1133.
On the EE website, it offers information on how to spot scams and what steps to take. EE says: “We’ll never ask you for your PIN or password by text or email.”
It adds: “Don’t click on links unless you’re 100% sure they are genuine. Take a moment to stop and think and trust your instincts. If it looks too good to be true or looks suspicious, there’s probably a catch. Don’t give away any of your personal details or give anyone access to your computer or mobile – if you think you might have provided your bank account details, contact your bank immediately.”
